Teletok successfully launches its convergent billing system in collaboration with Alepo and Blue Arcus

by | Aug 3, 2023

  • The new billing platform supports 4G LTE, 3G, PSTN, and ADSL offerings
  • Alepo’s advanced convergent billing system automates critical processes, reducing manual tasks and ensuring efficiency
  • The unified platform allows Teletok to launch, manage, and monetize all its services efficiently
  • The solution digitizes the customer experience, streamlines operations, and boosts service innovation while driving revenue

Thursday, August 03, 2023, Tokelau – Teletok, the communications services operator in Tokelau, has upgraded its network by implementing Alepo’s convergent billing platform to set up its first digital billing system. This modernization has facilitated the automation of manual processes, reducing the need for human intervention. The system integrates smoothly with Blue Arcus’s 3G/4G Core and 5G-ready solutions.

Alepo has transitioned Teletok’s services onto a single billing platform, including its 4G LTE and 3G, as well as its PSTN and ADSL offerings, streamlining operations and driving revenue growth.

The complete convergent billing system allows Teletok to cater to changing demand by providing innovative prepaid offerings with plans to extend postpaid services soon. Alepo’s all-in-one billing platform eliminates dependence on multiple systems, lowers the total cost of ownership, and streamlines and automates processes while driving revenue. The solution includes Alepo’s industry-leading PCRF, online charging, AAA server, and digital business support system (BSS), with key modules for voucher management, web self-care, mobile application (android and iOS), trouble ticketing, and more.

The convergent billing platform helps Teletok to launch, manage, and monetize innovative new services from a single converged solution, keeping postpaid and prepaid customer accounts and services separate. Teletok can easily launch new bundles such as limited data passes, happy hours, and wallet offers using Alepo’s centralized product catalog, reducing time-to-market. The billing system will soon encompass postpaid services, offering customers a single invoice for all their active services.

The comprehensive solution improves customer interaction by digitizing the experience with round-the-clock support through web and mobile self-care, giving Teletok subscribers control over their accounts. Customers can manage their accounts, do e-refills, voucher recharges, raise tickets, gift credit, and perform many more account operations using the new self-care platforms.

“We’re pleased to partner with Alepo and Blue Arcus, who have demonstrated a history of success in helping transform the face of telecommunications in the Pacific. This project forwards Teletok’s commitment to modernize services in Tokelau, leveraging technology to serve the people’s needs while enabling us to automate our processes and reduce operational overheads,” said Tealofi Enosa, CEO, Teletok.

Naren Yanamadala, CEO and Founder of Blue Arcus, said, “We’re thrilled to collaborate with Alepo on multiple highly successful projects, enabling operators to modernize operations and innovate services. Witnessing the transformative impact of our deployment on Teletok’s network offerings has been truly inspiring. We look forward to seeing how our partnership will deliver great value to our clients and the customers.”

Vishal Mathur, EVP of Alepo, said, “Alepo’s comprehensive billing solution has unlocked exciting monetization opportunities for Teletok. We’re proud it has elevated customer experience, optimized their end-to-end business processes, and eliminated revenue leakage and billing errors from human mistakes. Our successful collaboration with Blue Arcus assures us that this already implemented project is another notable achievement.”

About Teletok

Teletok is the primary communications service provider in Tokelau. Established over two decades ago, the company took the reins from the government of telecommunications services on and between the country’s islands. In 2017, Teletok completed significant capital projects on a 4G LTE mobile network to build a new ICT broadband platform, solar upgrade, emergency voice system (HF and VHF), and multicast. With the government-funded broadband 4G LTE mobile network, digital bridges have been constructed between islands to international destinations.

For more information, please visit https://www.teletokco.tk/

About Blue Arcus

Blue Arcus Technologies, Inc., a leading provider of core network solutions based in California, empowers digital transformation worldwide by enhancing connectivity and streamlining efficiency. Tailored to address the dynamic requirements of various industries, Blue Arcus offers a spectrum of innovative products, including Arcus Core – our flagship offering. Built on open architecture, Arcus Core serves as a unified solution that integrates multiple technologies. Blue Arcus’s unique value proposition includes specialized services for rural and remote communities, maritime and ferry operations, tactical emergency scenarios, and comprehensive mobile network solutions.

For more information, please visit https://www.bluearcus.com.

About Alepo

ETI Guinea selects Alepo Digital BSS to transform FTTH services and support upcoming LTE launch

ETI Guinea selects Alepo Digital BSS to transform FTTH services and support upcoming LTE launch

by | Sep 26, 2022

  • Alepo’s Digital BSS will provide a unified billing and charging platform for all ETI prepaid and postpaid
    services, including its existing fiber offerings
  • The platform will support advanced policy control, enabling the operator to introduce innovative new
    services
  • In addition, Alepo’s AAA will enhance network security and ensure scalability to support the operator’s
    growing subscriber base
  • The fixed LTE network will be deployed in phases, first as a data network and later introducing voice

Monday, September 26, 2022, Conakry, Guinea – Responding to growing demand for high-quality data
services, Guinea’s leading service provider ETI SA is transforming its network by implementing digital enablement expert Alepo’s industry-leading BSS Transformation. The advanced platform will modernize the operator’s existing FTTH services, as well as provide support for the future launch of its fixed LTE network.

The deployment will replace ETI’s legacy BSS with Alepo’s convergent Digital BSS, providing a unified billing and
charging platform for all of ETI’s prepaid and postpaid services. ETI will be able to introduce a range of advanced new offerings, including limited and unlimited plans, pay-as-you-go offers, high-spending and referral discounts, time- and volume-based offers, and more.

Alepo’s Digital BSS will enable advanced invoicing with support for invoices in different currencies, issued in advance and at different frequencies, and issued on demand. The solution will integrate seamlessly with the operator’s IT and core infrastructure, introducing digitization and automating key processes to streamline network management.

The platform also includes policy control for different services, dynamic offer creation, CRM, online payments, and more. In addition, Alepo’s AAA will bolster network security and enable a scalable network to support expansion as the subscriber base grows.

Alepo’s solution also includes a real-time reporting system that will enable the operator to gain advanced BI insights. These reports will enable ETI to create personalized and contextual plans based on customer usage patterns.

Alepo’s platform will also support data and voice services for the operator’s future fixed LTE network, for which the operator has recently acquired a license from the Guinea government. Over the next few years, the operator will roll out these services in phases, beginning with a pure data network and eventually introducing voice.

“We have plans to launch our LTE network in the pipeline, but we also wanted to modernize our existing offerings to quickly meet demand from our customers for advanced and innovative data services. Given Alepo’s reputation of rapid and seamless BSS deployment, we’re certain they will enable us to seize monetization opportunities now and into the future as we expand our network,” said Latif Taleb, Chairman and Founder, ETI.

Derrick Gross, President, Alepo, said, “We’re proud to partner with ETI in enabling increasingly digital lifestyles in
Guinea. The deployment will empower ETI to modernize their customer experience with enhanced offerings, while better monetizing their network. Alepo’s futureproof Digital BSS will support service innovation as the market evolves and we look forward to being a part of ETI’s growth for years to come.”

About ETI

ETI SA is a telecom operator, integrator, and application developer in Guinea. The designs, installs, operates, and maintains critical telecommunications and IT infrastructure for all sizes of companies, from small businesses to multinationals, ensuring their clients can drive operational success through service continuity and performance. ETI has extensive experience in difficult environments and geographical areas at risk where access, energy, climate, socio- political environment, and logistics, can be problematic.

For more information, please visit https://eti.net.gn/

About Alepo

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