BSS Transformation

BSS Transformation

Alepo’s BSS Transformation lets service providers upgrade their legacy Business Support Systems (BSS) to a truly digital 5G-ready BSS stack, empowering them to deliver digital-first customer experiences and automate business processes. With a fully modular BSS, Alepo offers digital transformation options to suit every context: full-stack deployment for greenfield operators, complete replacement of a legacy stack, or adding adjunct systems that operate alongside legacy BSS in a phased approach.

What is BSS transformation?

BSS transformation modernizes telecommunications networks by replacing a legacy business support system (BSS) with a digital BSS, enabling operators to introduce advanced digital services. The latest and most evolved digital BSS stacks are 5G-ready and support highly contextual and differentiated offerings, automate processes and back-office operations, enable an omnichannel approach to customer engagement, and more. As BSS transformation enables service innovation, lowers operational costs, improves ARPU, boosts overall revenue, and helps with future-preparedness for 5G.

How do you minimize risk in BSS transformation?

There’s no argument that the benefits of BSS transformation far outweigh the risks. These risks will depend largely on context, but one that operators can anticipate is large capital investments. To ensure they derive swift ROI, they can consider deploying a modular digital BSS platform that supports phased deployment of different modules and capabilities, enabling them to transform as they grow. Complications in migrating services and subscriber bases can be prevented by devising a robust migration strategy. Importantly, choosing a future-proof cloud-native 5G-ready digital BSS will secure their investment for many years to come.

OSS/BSS Transformation

Improve Customer Experience

With over 15 years of experience in building OSS/BSS architecture for networks globally, Alepo has evolved its digital BSS stack to counter legacy shortfalls. It enables operators to prepare for and digital-first experiences to meet evolving customer demands, and measure success throughout the customer lifecycle.

The feature-rich platform enables:

  • Digital onboarding
  • Personalized offers and promotions
  • Smart package advisor
  • Real-time alerts and notifications
  • Complete customer care
  • Omnichannel Self-Care: web and mobile app, automated support via AI chatbots on popular platforms like WhatsApp, Facebook, Twitter, voice assistants like Alexa and Cortana, and more

Reduce Time to Market (TTM)

Alepo’s BSS Transformation provides an elastic, modern, and convergent virtualizable network environment. It empowers service providers to automate workflows and processes and readily introduce advanced offers ahead of the competition while creating a complete digital experience for subscribers. Operators can efficiently create, launch, deliver, and manage services within hours.

Download Flyer: Alepo’s 5G-Ready Digital BSS

Cloud-Native BSS Solution
5G Digital BSS Stack

Increase Operational Efficiency

Legacy OSS/BSS contains complex proprietary systems that drive up operational touchpoints and perpetuate slow organizational processes. Alepo’s Digital BSS facilitates exponentially faster implementation of changes as it possesses the following features:

  • Intelligent – fully modular architecture, self-healing capabilities, and CI testing
  • Cloud-native – not dependent on hardware and is on public cloud, which also increases longevity
  • Open APIs – conforms to standards and integrates with anything
  • Automated – provisioning, fulfillment, testing, chatbots
  • Microservices architecture – flexible decoupled services coding, allows adding new components in the system anytime and ensures scalability

Lower Costs

Alepo’s digital transformation solution deploys easily and translates into significantly lower TCO compared to legacy OSS/BSS, through features including:

  • Adaptable modular architecture
  • Flexible deployment models (physical, cloud, hybrid)
  • 24/7/365 GTAC assistance

Download Case Study: TTC significantly lowers OPEX and overall TCO with Alepo’s unified convergent billing platform for all services.

BSS Transformation

Related Resources

Whitepapers and Briefs

Whitepaper

What’s Driving BSS Transformation for Leading CSPs?

With growing competition from OTT players and rapid digitalization of services, CSPs are compelled to rethink their BSS architectures. This whitepaper discusses how BSS transformation streamlines processes, enables innovation, and facilitates customer-first experiences.

Regional Perspective

Transforming the Telecommunications Landscape in the Pacific Islands

Having played a transformative role in helping Pacific CSPs bridge the digital divide Alepo’s continues to facilitate data innovation in the region. This regional perspective offers insight into the key challenges faced by Pacific operators and how to tackle them.

Regional Perspective

Revolutionizing telecommunications networks in Africa

This regional perspective highlights the challenges for African telecommunications providers and how Alepo’s solutions play a continuing role in helping them accelerate data innovations and earn higher revenues. It also includes case studies and the regional presence of the company.

Case Studies

Case Study

Eswatini Mobile

Alepo’s digital transformation enabled Eswatini Mobile to eliminate the frequent network disruptions and lags it previously experienced, improving customer experience and reducing churn while boosting revenue. Read their success story.

Case Study

GreenCom

The operator modernized its network by transforming its legacy BSS using Alepo’s BSS Transformation. Read how they improved revenue by 10 percent in two months of deployment and lowered churn rates by 7.5 percent.

Case Study

NTA Marshall Islands (NTA)

On evolving from 2G to 4G LTE, the operator increased revenue and ARPU by over 50%. The staggering improvements were a result of the network transformation that NTA implemented using Alepo’s 4G LTE solution and Blue Arcus’s network expertise.

Blog Posts

CSP to DSP: A Journey of Transformation

The evolution of mobile technologies has led to an enlarged customer base with evolved demands. As technologies and consumers evolve, CSPs are relying on digital services for success and adapting accordingly.

Press Releases

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