BSS Transformation
Alepo’s Business Support Systems (BSS) Transformation lets service providers upgrade their legacy BSS to a truly digital 5G-ready stack, empowering them to deliver digital-first customer experiences and automate business processes. With a fully modular BSS, Alepo offers digital transformation options to suit every context: full-stack deployment for greenfield operators, complete replacement of a legacy stack, or adding adjunct systems that operate alongside legacy BSS in a phased approach.
Improve Customer Experience
Alepo has over 15 years of experience in building OSS/BSS architecture for networks globally. Drawing on this experience, it has evolved its BSS into a superior digital BSS stack to counter legacy shortfalls like limited features and the inability to keep up with the evolving demands of customers as they embrace a digital lifestyle. The solution enables operators to prepare for, deliver digital-first experiences to customers, and measure its success throughout the entire customer lifecycle. Some of its subscriber-centric features include:
- Digital onboarding
- Personalized offers and promotions
- Smart package advisor
- Real-time alerts and notifications
- Complete customer care
- Omnichannel Self-Care: web and mobile app, automated support via AI chatbots on popular platforms like WhatsApp, Facebook, Twitter, voice assistants like Alexa and Cortana, and more
Reduce Time to Market (TTM)
Alepo’s Digital BSS Transformation provides an elastic, modern, and convergent virtualizable network environment. It empowers service providers to automate workflows and processes and readily introduce advanced offers ahead of the competition while creating a complete digital experience for subscribers. Operators can efficiently create, launch, deliver, and manage services within hours.
Increase Operational Efficiency
Legacy OSS/BSS contains complex proprietary systems that drive up operational touchpoints and perpetuate slow organizational processes. Alepo’s Digital BSS facilitates exponentially faster implementation of changes as it possesses the following features:
- Intelligent – fully modular architecture, self-healing capabilities, and CI testing
- Cloud-native – not dependent on hardware and is on public cloud, which also increases longevity
- Open APIs – conforms to standards and integrates with anything
- Automated – provisioning, fulfillment, testing, chatbots
- Microservices architecture – flexible decoupled services coding, allows adding new components in the system anytime and ensures scalability
Lower Costs
The operational expenditure for legacy OSS/BSS is excessively high. Alepo’s digital transformation solution deploys easily and translates into lower TCO through features including:
- Adaptable modular architecture
- Flexible deployment models (physical, cloud, hybrid)
- 24/7/365 GTAC assistance
Related Resources – OSS BSS Transformation
Case Studies
Green Com modernized its mobile network using Alepo’s turnkey solutions for OSS/BSS, policy control, mobile VAS, mobile data and voice charging, convergent billing and charging, interconnect and roaming. Read the full story to learn how Alepo’s BSS transformation solution helped the operator reduce churn by 7.5 percent and increase its revenue by 10 percent within two months of deployment.
QUBEE achieved business and operational excellence for its 4G WiMAX network using Alepo’s BSS transformation solution. The new charging features and use cases enabled QUBEE to readily launch competitive offers that increased total subscribers by 15 percent and enhanced 4G network performance by 25 percent within just three months of deployment. Read the full story.
White Paper
Digital transformation has taken center stage as industry focus shifts to CX and quality of service. Operators in the race to deliver advanced and differentiated services look for modern solutions, helping them transform their networks and offerings. Modernizing the legacy core and IT systems is a complex task, where migration plays a key role in enabling a seamless transition and ensuring new systems meet business needs. The white paper Designing a Seamless Migration Strategy details ways in which operators can minimize migration pitfalls and smoothly transition to a modern system.
Having worked with leading African operators since 2004, Alepo’s revenue management software and digital enablement solutions, along with professional and managed services, have enabled the region’s greenfield and incumbent communications service providers to achieve service and delivery excellence. Read the regional perspective Revolutionizing Telecommunications Network in Africa to know more about Alepo’s comprehensive role in African telecom transformations; includes several BSS transformation case studies.
With its growing presence in the Pacific telecommunications market, Alepo has unique insights into the region’s market dynamics and in designing solutions that help make operators profitable. Read the regional perspective Transforming the Telecommunications Landscape in the Pacific Islands for insight into how to tackle key challenges unique to the Pacific Islands, BSS transformation success stories, and solution catered by Alepo to the local operators.
The growing demand for digital services and the entry of several new OTT players have made communication service providers reassess their OSS/BSS offerings. The Alepo white paper What’s Driving BSS Transformation for Leading CSPs? describes how the OSS/BSS transformation solution makes a communication service provider’s network more agile, streamlined, and competitive to face the increasing challenges in the telecom marketplace.
News Releases
Eswatini Mobile modernized its network with Alepo’s digital transformation, helping the operator overhaul its network and rapidly introduce innovative new offerings. As part of the BSS Transformation, Alepo’s omnichannel self-care platform enabled 24x7 customer support to improve customer experience and engagement. Read the news release.
Amara Communications (ACS) witnessed significant growth on launching data services in Myanmar, with month-on-month increase in its subscriber base. Alepo’s BSS Transformation helped Amara launch a range of prepaid data plans, comprising tiered service levels, volume-based quotas, and other base plans. With Managed Services Offering (MSO), Alepo helps Amara in managing operations, identifying pain points, providing stopgaps, and more. Read the news release. Read the news release.
Green Com S.A. completed a significant BSS transformation in Equatorial Guinea using Alepo’s BSS solution. The operator successfully launched an advanced 3G solution for voice, data, and roaming. Today, Green Com can deliver popular mobile data offers and promotions such as turbo-boost, app-based bundles, family plans, location-based offers, and much more, giving them a competitive edge in the market. Read the news release.
Saudi Telecom (STC) turned to long-standing technology partner Alepo for a major AAA server and BSS upgrade. The upgrade was driven by the need to modernize STC’s BSS infrastructure to handle the growing subscriber base and increased data consumption on its fixed broadband network. After deployment, STC expects to enhance its business performance and operational efficiency. Read the news release.
Blogs
5G provides the massive potential for data innovation, and an effective digital BSS stack helps transform the customer experience to help realize 5G success. Read the blog Top 7 benefits digital BSS delivers, now and in 5G to know how a 5G-ready digital BSS makes operators market-ready to monetize network services even before they transition to 5G.
Today, operators must offer a customer-centric experience to gain a competitive edge. Innovation, personalization, and digitalization are key. Omnichannel self-care plays a significant role in upscaling CX and improving brand loyalty. Read the blog Why every telco’s CX strategy should include omnichannel self-care to understand how omnichannel experience spells success.
Customers today expect far more than just access. The proliferation of smartphones and tablets has raised expectations, expanding the role of the service provider. Transforming from CSP to DSP is the need of the hour. Read CSP to DSP: A Journey of Transformation to learn about innovative offerings that can help CSPs stay ahead of their competition and remain relevant.
There’s a growing demand for innovative data plans, but CSPs often fail to respond with the most suitable strategy because of an unconsolidated BSS platform, a poorly integrated order management system, and multiple product catalogs. Read How a centralized product catalog revolutionizes a Telco’s BSS offerings to learn how CSPs can seize revenue-generating opportunities, enhance the quality of experience, reduce TTM, and retain a profitable subscriber base.
Read How BSS can be turned into a telecom business profit generator to learn how billing, rating and charging, customer experience, customer care, CRM, fulfillment, and revenue management can turn into a growth-enabling driver when modernized and streamlined.