Alepo’s BSS Transformation lets service providers upgrade their legacy Business Support Systems (BSS) to a truly digital 5G-ready BSS stack, empowering them to deliver digital-first customer experiences and automate business processes. With a fully modular BSS, Alepo offers digital transformation options to suit every context: full-stack deployment for greenfield operators, complete replacement of a legacy stack, or adding adjunct systems that operate alongside legacy BSS in a phased approach.
What is BSS transformation?
BSS transformation modernizes telecommunications networks by replacing a legacy business support system (BSS) with a digital BSS, enabling operators to introduce advanced digital services. The latest and most evolved digital BSS stacks are 5G-ready and support highly contextual and differentiated offerings, automate processes and back-office operations, enable an omnichannel approach to customer engagement, and more. As BSS transformation enables service innovation, lowers operational costs, improves ARPU, boosts overall revenue, and helps with future-preparedness for 5G.
How do you minimize risk in BSS transformation?
There’s no argument that the benefits of BSS transformation far outweigh the risks. These risks will depend largely on context, but one that operators can anticipate is large capital investments. To ensure they derive swift ROI, they can consider deploying a modular digital BSS platform that supports phased deployment of different modules and capabilities, enabling them to transform as they grow. Complications in migrating services and subscriber bases can be prevented by devising a robust migration strategy. Importantly, choosing a future-proof cloud-native 5G-ready digital BSS will secure their investment for many years to come.
Improve Customer Experience
The feature-rich platform enables:
- Digital onboarding
- Personalized offers and promotions
- Smart package advisor
- Real-time alerts and notifications
- Complete customer care
- Omnichannel Self-Care: web and mobile app, automated support via AI chatbots on popular platforms like WhatsApp, Facebook, Twitter, voice assistants like Alexa and Cortana, and more
Reduce Time to Market (TTM)
Download Flyer: Alepo’s 5G-Ready Digital BSS
Increase Operational Efficiency
- Intelligent – fully modular architecture, self-healing capabilities, and CI testing
- Cloud-native – not dependent on hardware and is on public cloud, which also increases longevity
- Open APIs – conforms to standards and integrates with anything
- Automated – provisioning, fulfillment, testing, chatbots
- Microservices architecture – flexible decoupled services coding, allows adding new components in the system anytime and ensures scalability
Alepo’s digital transformation solution deploys easily and translates into significantly lower TCO compared to legacy OSS/BSS, through features including:
- Adaptable modular architecture
- Flexible deployment models (physical, cloud, hybrid)
- 24/7/365 GTAC assistance
Whitepapers and Briefs
With growing competition from OTT players and rapid digitalization of services, CSPs are compelled to rethink their BSS architectures. This whitepaper discusses how BSS transformation streamlines processes, enables innovation, and facilitates customer-first experiences.
Having played a transformative role in helping Pacific CSPs bridge the digital divide Alepo’s continues to facilitate data innovation in the region. This regional perspective offers insight into the key challenges faced by Pacific operators and how to tackle them.
This regional perspective highlights the challenges for African telecommunications providers and how Alepo’s solutions play a continuing role in helping them accelerate data innovations and earn higher revenues. It also includes case studies and the regional presence of the company.
Alepo’s digital transformation enabled Eswatini Mobile to eliminate the frequent network disruptions and lags it previously experienced, improving customer experience and reducing churn while boosting revenue. Read their success story.
The operator modernized its network by transforming its legacy BSS using Alepo’s BSS Transformation. Read how they improved revenue by 10 percent in two months of deployment and lowered churn rates by 7.5 percent.
On evolving from 2G to 4G LTE, the operator increased revenue and ARPU by over 50%. The staggering improvements were a result of the network transformation that NTA implemented using Alepo’s 4G LTE solution and Blue Arcus’s network expertise.
Digital transformation gives several benefits to the telecom operators, including CX transformation, automation, key data insights, digital innovations, and more.
Even as network usage patterns undergo a drastic change in these challenging times, there’s still ample opportunity for companies to evolve. Here’s how.
5G promises a transformational customer experience, and to fully monetize this transformation and derive maximum ROI, operators must have an effective digital BSS stack.
With a growing demand for smartphones and other data-hungry devices, a single centralized product catalog helps CSPs to seize revenue-generating opportunities and deliver an unparalleled QoE.
The evolution of mobile technologies has led to an enlarged customer base with evolved demands. As technologies and consumers evolve, CSPs are relying on digital services for success and adapting accordingly.
Alepo’s digital transformation modernized Eswatini Mobile’s network, boosting CX by ending frequent network disruptions, digitizing self-care, enabling advanced plans.
Alepo’s network modernization solutions (Digital BSS, AAA) will upgrade Telecom Vanuatu Limited’s (TVL) fixed data network. Enables advanced plans, web self-care.
Digital enablement firm Alepo’s convergent fixed IN platform will help PSTN operator Kurdtel plug revenue leaks, automate processes, and support future growth.
Winners will be announced at an awards ceremony on September 24, as part of the two-day Telecoms World Middle East conference in Dubai This is the second consecutive year Alepo has been shortlisted for a Telecoms World Middle East award The nomination recognizes...