Teletok successfully launches its convergent billing system in collaboration with Alepo and Blue Arcus

by | Aug 3, 2023

  • The new billing platform supports 4G LTE, 3G, PSTN, and ADSL offerings
  • Alepo’s advanced convergent billing system automates critical processes, reducing manual tasks and ensuring efficiency
  • The unified platform allows Teletok to launch, manage, and monetize all its services efficiently
  • The solution digitizes the customer experience, streamlines operations, and boosts service innovation while driving revenue

Thursday, August 03, 2023, Tokelau – Teletok, the communications services operator in Tokelau, has upgraded its network by implementing Alepo’s convergent billing platform to set up its first digital billing system. This modernization has facilitated the automation of manual processes, reducing the need for human intervention. The system integrates smoothly with Blue Arcus’s 3G/4G Core and 5G-ready solutions.

Alepo has transitioned Teletok’s services onto a single billing platform, including its 4G LTE and 3G, as well as its PSTN and ADSL offerings, streamlining operations and driving revenue growth.

The complete convergent billing system allows Teletok to cater to changing demand by providing innovative prepaid offerings with plans to extend postpaid services soon. Alepo’s all-in-one billing platform eliminates dependence on multiple systems, lowers the total cost of ownership, and streamlines and automates processes while driving revenue. The solution includes Alepo’s industry-leading PCRF, online charging, AAA server, and digital business support system (BSS), with key modules for voucher management, web self-care, mobile application (android and iOS), trouble ticketing, and more.

The convergent billing platform helps Teletok to launch, manage, and monetize innovative new services from a single converged solution, keeping postpaid and prepaid customer accounts and services separate. Teletok can easily launch new bundles such as limited data passes, happy hours, and wallet offers using Alepo’s centralized product catalog, reducing time-to-market. The billing system will soon encompass postpaid services, offering customers a single invoice for all their active services.

The comprehensive solution improves customer interaction by digitizing the experience with round-the-clock support through web and mobile self-care, giving Teletok subscribers control over their accounts. Customers can manage their accounts, do e-refills, voucher recharges, raise tickets, gift credit, and perform many more account operations using the new self-care platforms.

“We’re pleased to partner with Alepo and Blue Arcus, who have demonstrated a history of success in helping transform the face of telecommunications in the Pacific. This project forwards Teletok’s commitment to modernize services in Tokelau, leveraging technology to serve the people’s needs while enabling us to automate our processes and reduce operational overheads,” said Tealofi Enosa, CEO, Teletok.

Naren Yanamadala, CEO and Founder of Blue Arcus, said, “We’re thrilled to collaborate with Alepo on multiple highly successful projects, enabling operators to modernize operations and innovate services. Witnessing the transformative impact of our deployment on Teletok’s network offerings has been truly inspiring. We look forward to seeing how our partnership will deliver great value to our clients and the customers.”

Vishal Mathur, EVP of Alepo, said, “Alepo’s comprehensive billing solution has unlocked exciting monetization opportunities for Teletok. We’re proud it has elevated customer experience, optimized their end-to-end business processes, and eliminated revenue leakage and billing errors from human mistakes. Our successful collaboration with Blue Arcus assures us that this already implemented project is another notable achievement.”

About Teletok

Teletok is the primary communications service provider in Tokelau. Established over two decades ago, the company took the reins from the government of telecommunications services on and between the country’s islands. In 2017, Teletok completed significant capital projects on a 4G LTE mobile network to build a new ICT broadband platform, solar upgrade, emergency voice system (HF and VHF), and multicast. With the government-funded broadband 4G LTE mobile network, digital bridges have been constructed between islands to international destinations.

For more information, please visit https://www.teletokco.tk/

About Blue Arcus

Blue Arcus Technologies, Inc., a leading provider of core network solutions based in California, empowers digital transformation worldwide by enhancing connectivity and streamlining efficiency. Tailored to address the dynamic requirements of various industries, Blue Arcus offers a spectrum of innovative products, including Arcus Core – our flagship offering. Built on open architecture, Arcus Core serves as a unified solution that integrates multiple technologies. Blue Arcus’s unique value proposition includes specialized services for rural and remote communities, maritime and ferry operations, tactical emergency scenarios, and comprehensive mobile network solutions.

For more information, please visit https://www.bluearcus.com.

About Alepo

Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

by | Nov 5, 2020

  • Using Alepo’s Digital Business Support System (BSS) and PCRF, the service provider has overhauled its network and introduced new advanced offerings
  • Alepo executed its digital transformation remotely, in phases, and within rapid time constraints
  • Alepo’s systems have solved network disruptions caused by legacy vendors and improved network availability
  • The operator will also enable 24×7 customer support using Alepo’s omnichannel self-care platform

Wednesday, November 4, 2020, AUSTIN  – Eswatini Mobile, a leading service provider in the Kingdom of Eswatini, has modernized its network using digital enablement software solutions provider Alepo’s Digital Business Support System (BSS). The new platform enables the operator to introduce a host of advanced prepaid and hybrid LTE plans, digitize customer experience with a modern web and mobile self-care, and fix network outages that were impacting its voice and data customers.

Eswatini Mobile’s legacy systems were causing network outages, making an urgent transformation necessary to improve customer experience. With Alepo’s BSS transformation, Eswatini Mobile has upgraded from its legacy multi-vendor setup to a single platform for all BSS functionalities. Along with the BSS, Alepo has deployed its PCRF, interconnect billing, roaming, self-care, and other modules. Under strict timelines, the entire project was deployed rapidly and remotely, in keeping with ongoing pandemic-related travel restrictions.

The platform has enabled Eswatini Mobile to offer its customers the flexibility of choice, having introduced prepaid as well as hybrid or cyclic prepaid plans that enable different tariffs to be applied based on peak and off-peak times of the day. The operator can now also manage dunning actions and has already seen a reduction in outstanding payments.

Eswatini Mobile now has access to business intelligence reports facilitated by the advanced analytics module, enabling targeted promotions and personalized plans and offers based on individual customer needs.

Watch Webinar: Transforming Customer Experience and Embracing Generative AI.
Alepo has also provided its web self-care and mobile app, which will enable Eswatini Mobile’s customers to access 24x7x365 support. In addition to facilitating swift issue resolution, it will also offer customers more control over their accounts, empowering them to view and manage their plans and data usage.

“Our primary objective is to offer superior customer experience and we’re consistently working on improving our services to meet our customers’ needs. Alepo’s phased approach to digital transformation has helped us bolster our network and services without disruptions. We intend to introduce a host of advanced and innovative plans in the future using the Alepo platform,” said Genius Sihlongonyane, Chief Information Officer, Eswatini Mobile.

Sihlongonyane added, “Our key business drivers for this project were migrating to a converged platform to ensure consistent support, and switching to an on-premise set-up to reduce network disruptions that we faced with our legacy system as it was offsite. We’re already seeing improvements in our processes as Alepo’s Digital BSS provides many automation features, improving our network availability and customer experience.”

Sameer Bhuttoo – Director of Africa at Alepo, said, “We share Eswatini Mobile’s vision to strive for the best customer experience and are happy to be their digital transformation partner. Alepo’s subscriber migration was completed in record time, and we look forward to working with Eswatini Mobile on further enhancements, optimizing processes, and ushering in a new network experience for their subscribers.”

About Eswatini Mobile Ltd.

Eswatini Mobile Limited (formerly known as Swazi Mobile Limited) was set up as a Special Purpose Vehicle (SPV) to apply for a license to build and operate a mobile telecommunications network in the Kingdom of Eswatini. The service provider offers a range of prepaid and postpaid voice and data services including roaming plans.

For more information, please visit https://swazimobile.com/

About Alepo

Subscribe to the Alepo Newsletter

Telecom Vanuatu Limited begins network modernization with Alepo solutions

Telecom Vanuatu Limited begins network modernization with Alepo solutions

by | Oct 17, 2020

  • Alepo has upgraded the legacy system to its Digital BSS and the latest version of AAA for the operator’s fixed data services
  • The upgraded system supports offers based on fair usage policies, as well as happy hours enabling Telecom Vanuatu to implement free nighttime browsing
  • Telecom Vanuatu’s customers can now easily purchase data add-ons
Friday, October 16, 2020, Vanuatu – Telecom Vanuatu Limited (TVL) has begun modernizing its network using solutions by digital enablement firm Alepo, making significant improvements to its billing, charging, and authentication systems. The modernization will be carried out in phases, through which TVL intends to digitize and automate its data service offerings on Alepo’s advanced platform. So far, the operator has upgraded from Alepo’s legacy business support systems (BSS) to its Digital BSS, as well as upgrading to the latest version of AAA, for its fixed data services. The upgraded system supports fair usage policy offers and Telecom Vanuatu has implemented happy hours allowing free nighttime browsing. The operator has also introduced web support using Alepo’s Omnichannel Self-Care for its data-service customers. These customers can now easily purchase data add-ons. “In our longstanding association with Alepo, they have always proven their reliability as a solutions provider. We were confident in their ability to rapidly deliver key requirements for this upgrade, and they have surpassed our expectations. We are equally excited about their systematic approach to fully digitize our service offerings,” said Thomas Bruce, CTO of TVL. Vishal Mathur, Vice President – Solution Integration, Alepo, said, “We often recommend phased digitalization to our customers. First, we validate key use cases, allowing the customer to introduce new offers and build digital engagement channels. Then we perform a full transformation, providing advanced capabilities to automate all service offerings across the system.” This modernization project adds to Alepo’s growing list of deployments in the Pacific Islands. The revenue management software provider has helped transform the telecommunications landscape for several nations in the region, including enabling the launch of LTE in three countries. In addition to digital BSS transformation, its key Pacific deployments extend to carrier WiFi, LTE enablement, data charging, and AAA transformation, among others. About TVL Telecom Vanuatu Limited (TVL) was created in 1978 and is Vanuatu’s first provider for landline, GSM, internet, and 4G+ (mobile internet). TVL is the largest corporate contributor to Vanuatu’s national economy – since 2002, it has paid more than 1.8 billion vatus to the government in fees, charges and taxes. A World Bank study shows that telecommunication prices in Vanuatu are among the cheapest in the region. TVL has fixed lines on four main islands; Efate, Santo, Malakula, and Tanna, and 85 percent of the population is covered by their mobile network. For more information, visit tvl.vu

About Alepo

Subscribe to the Alepo Newsletter

Alepo shortlisted for ETTelecom managed services offerings award

by | Sep 10, 2020

  • The award recognizes the leading managed services provider in successfully managing clients’ IT systems and network infrastructure
  • Alepo has been shortlisted for its Managed Service Offering (MSO) provided to Myanmar’s first 4G and data-only service – Amara Communications Co., Ltd.’s ananda
  • On service expiration, customers will automatically be redirected to the payment portal to increase renewal times
  • Winners will be announced at the ETTelecom Awards 2020 on September 18, as part of a two-day virtual summit
  • The summit will “bring top executives from telecom carriers, technology and infrastructure providers, and regulatory and government officials together to deliberate potential strategies and bottlenecks in India’s digital transformation”

Tuesday, September 1, 2020, AUSTIN – Digital enablement and revenue management software provider Alepo has been shortlisted for the prestigious ETTelecom Awards 2020 in the Best Managed Services Provider category. The core network provider has been recognized for its success in managing the IT systems and network infrastructure of Amara Communications Co., Ltd.’s data service.

The awards aim to “showcase the best telecom products, apps, services, technologies and initiatives” as well as recognizing innovators excelling in network technologies, operations, new implementations, products, and services.

Winners will be announced at the ETTelecom Awards 2020 on September 18, as part of a two-day virtual summit that aims to bring top telecom executives, technology and infrastructure providers, and regulatory and government officials under one roof “to deliberate potential strategies and bottlenecks in India’s digital transformation.”

A leading turnkey solutions provider, Amara Communications Co., Ltd. (ACS) entered the service provider market in 2018 with the launch of ananda, Myanmar’s first 4G and data-only service. Alepo helped the greenfield operator launch the high-speed internet services, first in Yangon and then in Mandalay, with differentiated and personalized offers to remain ahead in these highly competitive markets.

While facilitating rapid service creation and monetization, Alepo also helped build a foolproof business continuity plan to quickly adapt to market changes, ensure zero revenue leakage, streamline business and network IT operations, implement a disaster recovery plan to optimize its network functions, prevent data loss, identify pain points, and provide stopgaps.

Alepo’s Managed Service Offering (MSO) – provided by its always-available technical support team, Global Technical Assistance Center (GTAC) – enabled ACS to drive cost optimization, improve resource efficiency, streamline IT operations, and have a network that’s always up and running. It included hands-on training in managing the system and configuring promotions and plans; enabling POS within the system, saving ACS the cost of purchasing it from another vendor; and sending the MSO team to ACS stores to resolve technical issues.

Alepo continues to assist various ACS teams to ensure they can resolve day-to-day issues. A dedicated GTAC team ensures uninterrupted services by proactively monitoring risks.

GTAC extends instant, multichannel, multilingual assistance to ACS and all customers who enroll for professional and managed services and has a best-in-class ticketing portal. Operational 24/7/365, the ISO 20000-1 2011-certified department is run in-house to ensure quality checks at every level and follows ITIL-aligned processes.

“When we looked at our present as well as future needs, we found [Alepo’s solution] very scalable… As a greenfield operator, it opens a whole new world for the introduction of advanced data services in Myanmar,” said Aye Mya Mya Kyi, CEO, Amara Communications Co., Ltd.

Derrick Gross, President, Alepo, said, “Our internationally renowned GTAC is run by skilled and experienced support professionals and engineers, and we have worked extensively with leading operators globally. Our MSO has helped streamline processes for ACS, and we are thrilled that our work has been recognized by a prestigious body like ETTelecom.”

Read the full case study here.
About ETTelecom Awards
The ETTelecom.com Awards aim to recognize and showcase the best telecom products, apps, services, technologies, and initiatives in India. The awards also seek to identify and celebrate innovative telecom companies and their inspiring leaders who have excelled in the field of network technologies, operations, new implementations, and innovative products and services.

For more information, visit www.telecom.economictimes.indiatimes.com/ettelecom-awards

About Alepo

Alepo makes next-generation data opportunities a reality, creating advanced software solutions and services that enable global communications service providers to accelerate revenue growth, market share, and business success on fixed and mobile broadband networks. For over a decade, Alepo has been the go-to technology partner for all things data at leading service providers. Alepo currently serves telecom operators in all regions of the world.

For more information, please visit alepo.com

Subscribe to the Alepo Newsletter

Envisioning Private 5G Success with Compact Core

by | Jul 9, 2020

Envisioning private 5G success with Compact Core

 

8th of July 2020

 

 

 

5G is set to change the way large and small enterprises operate; from universities, ports, smart cities, factories, farms, and buildings, its use cases can meet all business needs. And the key network component that will enable all the unique features of 5G for these enterprises: Compact Core.

The Compact Core is an industrialized solution designed for enterprises that need carrier-grade network connectivity with a limited resource footprint to deliver services to their users. It is especially useful for those who want private network connectivity, whether it is over LTE or 5G. The deployment involves pre-integrated access and core network components for quick setup and less complex operations.

How the Compact Core benefits an enterprise

The Compact Core is a complete pre-integrated and self-contained solution that includes the network core and other networking infrastructure, which seamlessly works with end devices and the radio access network. It does not impact and is not dependent on external systems or organizations.

Swift deployment

In terms of time, Compact Core deployment is highly efficient. Enterprises can launch a private LTE or 5G network along with mobile broadband and voice services in a single project, saving on the time they would otherwise need to deploy these services individually. Since the solution is pre-integrated, no extensive development, customization, or testing is needed to go live.

Cloud-native benefits

The Compact Core is a modernized software solution that leverages the power of cloud, abstracting the underlying complex functionality. It is the smartest choice when upgrading from legacy telco infrastructure to modern, web-scale, 5G architecture. Capable of serving multiple enterprises, it uses SaaS-based multi-tenant architecture. Each tenant has a dedicated configuration, user management, and can self-service through web portals. This setup offers automated, cost-efficient, and hassle-free operations with dynamic provisioning of core capacity based on individual business requirements.

Flexible footprint

Whether the enterprise wants to deploy securely on-premise or on the public cloud, the modern compact core solution has a small resource footprint and flexibility of deployment modes. An in-memory database and ability to scale up and down sets it apart from legacy telco core solutions.

Role of Alepo’s Compact Core in private 5G enablement

Alepo is a software company that offers Subscriber Data Management and policy network functions for the Compact Core. It manages subscriber identities, service subscriptions, and is responsible for authentication, authorizing secure access to network services. It also includes the web-based Enterprise Self-Service (ESS) Portal that enables enterprises to self-manage SIM cards, end-to-end subscription and device lifecycles, and real-time connection and usage monitoring. Alepo’s pre-integrated partners bring the RAN, end devices, and other infrastructure needed to flip the switch and turn on the 5G network.

Ready for real 5G launch

The Compact Core equips an enterprise to launch its private LTE or 5G services. Essential services include enhanced Mobile Broadband (eMBB), voice calls, and video calls. It can also include services such as push-to-talk or walkie-talkie. Further, users can get 5G benefits such as ultra-reliable and low-latency communication (URLLC) for M2M and IoT applications.

Most existing 5G networks are powered by 4G core/EPC and 5G RAN (non-standalone 5G). They are dependent on the 4G core and therefore are not end-to-end 5G networks. Alepo’s new-generation Compact Core, along with the ESS Portal, is 5G-compliant. All elements are pre-integrated to rapidly enable enterprises to set up a new standalone 5G network with zero dependence on the 4G core.

Recommended Posts

Top five telecom trends to expect in 2021
Top 7 benefits digital BSS delivers, now and in 5G
Role of AAA in 5G and the IoT Ecosystem
How to tackle NFV AAA deployment challenges
Why 5G standalone core needs to be on every operator’s roadmap

Deployment Modes for 5G Compact Core
How operators can leverage network slicing for 5G monetization
How advanced charging use cases accelerate 5G monetization
The advantages of 5G service-based architecture (SBA)
5G SA vs NSA: what are the differences?

Top six ways AI and CX automation revolutionize telcos
Network Functions Virtualization: Basics to Benefits
Top 5 ways telcos can adapt to the virtual cultural shift
How Partnerships Are the Key to 5G Success for Telcos
Why every telco’s CX strategy should include omnichannel self-care
Nitish Muley

Nitish Muley

Senior Engineer

Nitish has spent years building mobile apps for technologies like VR, AR, IoT, and is currently working on Alepo’s newest products. Always up to speed with the latest in the industry, Nitish is a voracious reader – and fervent writer – about all things related to tech and wireless standards. After hours, he wears a traveler’s hat, pursuing his love for photography as he explores different countries.

Subscribe to the Alepo Newsletter

This will close in 0 seconds

This will close in 0 seconds

This will close in 0 seconds

This will close in 0 seconds

This will close in 0 seconds

This will close in 0 seconds

This will close in 0 seconds